Frequently Asked Questions

How much are single tickets?

Tickets prices vary depending on the show and location of the seat. Tickets start at $22!

Do you offer any specialty packages?

Yes! We offer subscription packages as well as packages to fit your individual needs.

Can I select certain seats?

Yes! Ticket prices will vary depending on your choice of seating section..

I bought tickets but lost them. Can I get new ones?

Yes. If you purchased tickets and had them emailed to you, you can log into your Barter Theatre account and find them there. For more assistance, you can visit our Box Office in person and a Barter staff member will be happy to print them for you. We are able to scan tickets from your phone if you have saved your email.

I have a small child. Do I need to buy a ticket for them as well?

Yes! We have a “no babes in arms” policy and do not allow children under five to attend most Barter Theatre productions. However, for family-friendly shows, children three and up are welcome with a purchased ticket. For The Barter Players’ performances, we allow all ages, but each attendee must have a ticket. If you have a question about whether or not a show is “family friendly”, please contact our Box Office or reference our Content Advisories.

What are box office hours?

Click here for Box Office hours and information.

Where do I pick up my tickets?

If you chose a will-call ticket, you will pick up your ticket at the appropriate box office (i.e., if you are seeing a show at Barter’s Smith Theatre, you will need to pick up your tickets at the Smith Theatre Box Office). If you chose print at home tickets, you will need to print your tickets and bring them with you to the show or save those tickets on your smart phone to be scanned at the theatre.

What is Barter Theatre’s refund policy?

Exchanges, or refunds in the form of Barter Theatre account credit, may be made up to 24 hours prior to the start of a purchased performance without penalty. To inquire regarding an existing reservation please use the Ticket Inquiry Form.

Where do I pick up my tickets?

If you chose a will-call ticket, you will pick up your ticket at the appropriate box office (i.e., if you are seeing a show at Barter’s Smith Theatre, you will need to pick up your tickets at the Smith Theatre Box Office). If you chose print at home tickets, you will need to print your tickets and bring them with you to the show or save those tickets on your smart phone to be scanned at the theatre.

Where do I park?

Click here for more information on Parking and Directions.

The Martha Washington Inn also offers parking to Barter patrons based on availability. The parking fee is $3.00 Monday through Friday and $4 on Saturday and Sunday. There is no parking fee for hotel guests. Also, customers of the Martha Washington Inn’s restaurant, lounge and gift shop on the day of their show may request to have the amount of the parking fee deducted from their bill at the time of payment.

Do you offer handicapped accessible parking?

Yes! Just look for the look for the marked spaces in our parking lot.

Is wheelchair accessible seating available?

We dedicate specific seats in the house to be wheelchair accessible, which are indicated on our seating chart with a wheelchair icon while you select your tickets to book.

Does Barter have an elevator for balcony seating?

Barter does not currently have an elevator; Please keep the accessibility and safety needs of your group in mind when reserving your seats.

What hearing assistance options do you offer?

A hearing loop has been installed at both Gilliam Stage and Barter’s Smith Theatre to assist those with hearing aids or cochlear implants equipped with Telecoils. By request, FM Phonis headphones are also available at the gift shop for those hard of hearing.

Do you offer open-captioning?

Yes! Each show will have specific dates and times that will provide open-captioning. Please look at the show you’re interested in to find out when the open-captioning performance will be.

Barter Theatre is committed to making productions accessible for everyone. For more information about Barter’s accessibility, or help assuring the accessibility of your personal experience, please call the Box Office at 276.628.3991.

What time should I arrive?

We open the doors to the theatre 30 minutes prior to start time of every show, so you can find your seat as early as 30 minutes before show time. We encourage you to arrive with plenty of time for parking, as we have limited space. If you are late for the show, ushers will seat you in the most convenient location, at a respectful time during the show. 

Do you have a gift shop and concessions?

Yes! We have gift shops and light concessions at both Gilliam Stage and Barter’s Smith Theatre. Click here to learn more about our gift shops.

What should I wear?

Barter Theatre does not have a dress code, but many patrons choose to dress business casual. We encourage you to dress for the occasion, whatever celebration or night out you may be enjoying, but we want your experience to be comfortable. 

Can I take photos and video during the show?

No. Due to U.S. copyright laws, use of photography, video and other recording devices are strictly prohibited during all performances at Barter Theatre. We encourage you to take photos before and after the show and tag us on Facebook, Instagram, and Twitter @bartertheatre and use #bartertheatre.

What else is there to do in Abingdon?

Abingdon is a historic and cultural town with a variety of shopping and local restaurants. We encourage you to explore Main Street, outdoor activities, artist studios and galleries, museums, wonderful dining and more!

Click here for more resources to help plan your visit.

What types of groups enjoy coming to Barter Theatre?

Motorcoach tours, church groups, senior citizen groups, civic groups, specialty, schools, office parties, reunions and your organization! Click here for more information for groups.

Is there anyone who can help me plan an itinerary while in the area?

Yes! Our box office staff and group sales associates can help you customize a trip to Barter Theatre, Abingdon, the surrounding region and its many attractions. Our entire sales staff works very closely with the Abingdon tourism center; this relationship helps to make the best package for you! Contact us at 276-628-3991.